Our Collections Department

TONY PALMER, Director of Collections

The Collection Department at Alliance is well staffed with professional and dedicated collectors that are well trained in the area of professional debt collections.  It is our policy to maintain professional methods while insisting that the debt be taken care of in full upon first contact with the debtor.  Each collector is versed on the Fair Debt Collection Practices Act before they begin the collection process.

Our collectors are certified under the ACAI when they become eligible.   This is another way we can assure our clients that our collectors are among the best-trained in the USA.  Our process includes notification by mail before the collector makes the first phone call.

We have created an efficient team and provided them with the latest in tools and equipment, including internet capabilities and payment options.  One method we implement are AutoPays, which are checks given over the phone.  This saves the debtor time and money by their not having to mail a payment or depend on the postal system.  The  checks are printed in our office, and posted the next day

Another service we offer is Western Union and MoneyGram.  For a small fraction of the cost of a wire, the debtor can use Western Union QuickCollect or MoneyGram.  Within 5 minutes, we are notified of payment on the account.

We feel that by being the most professional and having the most current resources for collecting, that we excel over our competitors by far.  Our reputation is one of fairness and extreme professionalism.  We are dedicated to that idea.

If you have any questions feel free to contact our Collection Manager, Tony Palmer, locally at 662-841-9995 or toll free at 888-764-3449.  You can also email Tony at tpalmer@alliancecollectionservice.com.  We will be more than happy to assist you with any question or concern you may have.

We look forward to talking to you!