Learn About Our Collection Department
TONY PALMER, Chief Operating Officer
The Accounts Receivable Department at Alliance is well staffed with professional and dedicated account representatives that are well trained in the area of professional AR management. It is our policy to maintain professional methods while encouraging that the past due account be taken care of in full upon first contact with the consumer. Each account representative is well versed on the Fair Debt Collection Practices Act before they begin the AR recovery process.
Our professional account representatives are certified and tested when they become eligible. This is another way we can assure our clients that our account representatives are among the best-trained in the USA. Our process includes notification by mail before the account representative makes the first phone call.
In January 2012, ACS created the CARE program. This program is a solid quality assurance program that scores consumer/collector calls to insure the very highest quality in communication with your consumers. Our clients have access to this program as an added value with no cost to them at all. Call Mr. Palmer for details.
We feel that by being the most professional agency and having the most current resources for recovery of past due accounts, that we excel over our competitors by far. Our reputation is one of fairness and extreme professionalism. We are dedicated to that idea.
If you have any questions feel free to contact, Tony Palmer, locally at 662-841-9995 or toll free at 888-764-3449. We will be more than happy to assist you with any question or concern you may have.
We look forward to talking with you!